Questions about Hollon Safe? We have Answers.
Do you want more information about our safes, our company or how we can help you? If you can’t find answers to your questions below, please call us at (888) 455-2337. We’re here to help you!
We do offer a Retail Training Support Program to our dealers to assist you in selling safes. Contact us today for more information.
Call us at 888-455-2337 and we will help you find someone in your area or simply use our dealer locator on this website to find the closest stocking dealer to you.
Please, contact a local locksmith or a contractor. You may also call us for FREE and we will help you find someone in your area or you can check our dealer locator on this website for nearest stocking dealer.
For security reasons you must go through the company you purchased the safe from. Once we verify information we will be able to assist you. This option is not available on all models. On some models, once the code is lost a locksmith will have to be contacted in order to open the safe.
The lock will go into lock out mode. This normally lasts anywhere from 5-15 minutes depending on the lock itself. During lock out mode you will not be able to do anything to the lock and you may hear a beeping noise. DO NOT take out the batteries as this will only start the process over again.
We recommend Duracell Coppertop batteries.
- Remove the face of the keypad and make sure multi-colored wires are plugged into receptacle on circuit board. Then remove all four batteries.
- Once batteries are removed, disconnect the multi-colored wires from the circuit board, wait 3-5 seconds and plug the wires back into the receptacle.
- Once multi-colored wires are plugged in reinsert your batteries. Once batteries are back in place enter *code#. Keypad should show “Enter” and the safe should open.